When delivering the best quality for our customers, PaChico® makes sure that both internally and externally, we adhere to the best standards possible. Our goal is to deliver excellent customer service to our clients giving them efficiency, accuracy, reliability, and again, quality!
The way we do it is by sticking to the principles, methods, and standards offered by the ISO programmes. Currently, the organisation is certified in two areas related to how we can help you and your business in the best way possible and to the highest standard:
- Certificate ISO 9001:2015
- Certificate ISO 14001:2015
What does this mean and how it can help you?
ISO 9001:2015 is the leading quality management standard certification for regulatory compliance and excellence in customer service and delivery. It makes sure that there is a strong focus on quality management principles including customer support, the motivation and implication of top management, the process approach, and continual improvement. By operating based on ISO 9001:2015, PaChico® helps ensure that customers get consistently good quality products and services.
Main Quality Management areas:
- Reliable Customer Service
- Strong Leadership and Management
- Regular Investment in People
- Consistent Processes and Practices and their continual improvement
- Rational Decision Making in service of the client
- Mutually Beneficial Supplier Relationships
What benefits can this give you as a business/client?
- Product quality and safety
- Availability
- Reliability
What does this mean to us in PaChico®?
- We have a clear direction of our role to maintain high quality
- We understand how to conduct regular quality checks
- We know what checks are needed
ISO 14001:2015 is the International standard for environmental management systems (EMS). This helps to control your environmental aspects, reduces the impact on the environment, and ensures legal compliance. The standard helps PaChico® achieve our environmental goals that give benefits to the environment, the company, and our clients.
We are striving to achieve these main Environmental Management objectives:
- Prevention of pollution
- Compliance with legislation
- Continual improvement of the Environment Management System
What benefits can this give you as a business/client?
- Reliable, corporate responsible partner
- Fast Delivery
- Targeted Customer Solutions
- Ongoing Servicing
What does this mean to us in PaChico®?
- We understand our role and responsibility to protect the environment
- We minimise waste by identifying what we can re-use and recycle
- We understand how to communicate and train people on the safe handling of our products
- We understand our responsibility in reporting an environmental issue
- We commit to offering suggestions and feedback to our customers so they can reach their own enviornmental goals
PaChico ® is also certified in OHSAS 18001:2007 which is the International Occupational Health and Safety Management Standard. More on this in another article.
PaChico ® streamlines the process of delivering high-quality standards, while still maintaining flexibility and cost-effectiveness. To get a copy of our certificates and speak to someone about our products, get in touch with our Customer Services team by writing to us at office@pachico.net or on telephone number: +359 82 844 871.